PearlSoft Technologies

Voice Engineer

Role: Voice Engineer

4 – 8 years

Qualification: – Engineering graduates

Location: Kakkanad, Kochi

Roles & Responsibilities:

  • This role is responsible for the monitoring, ongoing improvement, and management of the core voice infrastructure for consumer and small business services.

Key Accountabilities: –

  • Reporting to the Infrastructure Operations Manager, your key responsibility is to support and maintain our customer facing voice platform including all break fix, vendor support, core functionality and improvements.
  • You will support our Level 1 and 2 NOC team in learning and applying the fundamentals of voice engineering, allowing them to triage and respond to standard support/troubleshooting requests.
  • You will create and maintain support documentation including troubleshooting and escalation guides.
  • Maintain our total availability SLA of >99%.
  • Maintain stability and usability of VoipSwitch platform by monitoring (using VoipMonitor) for alerts, performance, and unusual activities.
  • Support corporate customers with Cisco CUCM, UCCX capabilities.

    Key Skills: –  

  • Strong knowledge and understanding of the Cisco voice platforms (CUCM, UCCX, Finesse etc) is mandatory – Minimum CCNPV, CCIE highly desirable.
  • Strong experience with SIP VoIP protocols including call signalling codes and processes
  • Strong understanding of VoIP codecs and transcoding procedures, SIP packets (especially SDP payloads), SIP registration processes, toll fraud prevention techniques and ATA management.
  • Expert understanding of using Wireshark (or similar) to open PCAP traces and reconstruct calls
  • Strong client-facing, internal written and verbal communication skills
  • Strong organisational skills including attention to detail
  • Good understanding of Linux Ubuntu/Centos
  • Proven experience in securing systems and applications in compliance with PCI-DSS
  • Highly developed technical knowledge, analytical and conceptual skills with the proven ability to adapt to new situations and develop highly creative solutions to complex network/voice problems.