Transform your customer Interactions with ConnectCarePro
ConnectCarePro Contact Center, a comprehensive solution designed to provide a connected digital experience across multiple channels and timeframes. It enables you to deliver contextual, continuous, and capability-rich journeys for your customers. With its easy-to-deploy and easy-to-use features, CONNECTCAREPRO supports powerful agent-based services and integrated self-service applications.
Skill-Based RoutingAssign multiple skills of different proficiency levels to each agent, ensuring each contact is delivered to the right agent the first time.
Centralized Routing EngineRoute all types of interactions, including voice and digital channels, through a centralized system.
Multi-Channel SupportAgents can handle multiple channels simultaneously, with a configured concurrent maximum limit for each channel.
Flexible Call TreatmentCustomize call treatment while customers wait in the queue, including promotional messages tailored for each queue.
Interactive Voice Response (IVR) IntegrationAllow customers to return to IVR or request a call back while waiting in the queue.
Configurable Working HoursSet flexible working hours based on the day of the week and special occasions.
Agent Greeting CustomizationEach agent can record a personalized greeting message for each queue, including digital channels.
Supervisor ControlSupervisors have full monitoring and controlling capabilities, including state change, silent monitoring, whisper, and barge-in.
Post Call SurveysConfigure post-call surveys for each queue, including digital channels, to gather valuable customer feedback.
Built-in WebRTC PhoneEnable agents to make video calls with customers using the built-in WebRTC phone..
SIP-Based PBX IntegrationSeamlessly integrate with any telephony or PSTN system via SIP trunks.
Real-Time MonitoringGet a live view of all configured phones and trunks with real-time status updates.
Role-Based Access ControlAdmin users can configure custom access roles with different levels of access for each administrative activity.
Highly Customizable Reports and DashboardsGain insights into contact centre performance with customizable reports and dashboards.
GUI-Based IVR Studio
Develop complex IVR self-service applications that integrate with various CRM systems.
- Flexible and Resilient Solution Architecture
- Real-Time Reporting with Dashboards & Wallboards
- Reliable Call Recording and Quality Monitoring
- Streamlined Administration
- Unlock Insights with Reporter