Healthcare

We have multiple leading hospital groups as our clients in the USA.

During the advent of the COVID 19 pandemic, with a little tweak, the same system was also used to generate entry passes for the employees of different organizations to return to work after they were surveyed to identify that they are asymptomatic of covid19. All employees were sent daily surveys with various questions to check their well-being, and based on the answers provided by them, an entry pass is generated for them when they enter the office.

A solution for Humankind

Seeing the delicate situations in emergency departments of hospitals that sometimes go out of control, we knew we had to come up with something that could eradicate such complications. We had it in us from the beginning that we are up to the task to make this world a better place for all. And it is the exact reason that lead us and motivated us to inspire and transpire our talents and skills to beget advanced solutions that matter.

The Next-Level Solution

We put out foot down and created a solution which is a web-based application for the Healthcare segment. This application allows the hospitals to understand their patients better by knowing their present condition, after their visits to various emergency departments. The application performs this by conducting self-assessment tests via email or text messages and the responses from the patients are notified to the corresponding hospital in charge. Analysis of the responses are done, and reports are created for future corrective actions.

This solution was implemented mainly to accomplish four primary goals:

Communicate effectively with patients after any type of medical encounter.
Uncover issues and intelligently route alerts to appropriate team members.
Automate complex patient navigation and complaint management workflows.
Produce clinician metrics that improve patient and department outcomes
Communicate effectively with patients after any type of medical encounter
Uncover issues and intelligently route alerts to appropriate team members
Automate complex patient navigation and complaint management workflows
Produce clinician metrics that improve patient and department outcomes

The main features of our solution are

This system is designed by Physicians
It is simple to utilize effectively.
Complaint management is easy.
Incorporated with multilingual translation.
Facility to issue alerts to the admin.
It gives the provider metrics to each provider.
Collect and share the patients' compliments and praises to the staff for improving their morale, retention, patient safety and satisfaction.
Assess the patients' well-being and service experience they had, the day after an emergency department, telehealth, or primary care visit.
Simplify leader rounding to assure hospitalized patients are safe and satisfied by identifying those that need attention.
Patients, POAs, and approved family members can share valuable feedback after home visits by clinicians and aids.
Enhance patient communication both before and after same-day surgery, endoscopy and outpatient procedures.

Benefits of the solution

The system can be set up in a matter of days for any hospital group.
It helps the hospital management keep a close watch on the physician's performance.
It helps the hospital provide quality care to the patients even after they leave the emergency department.
Through efficient, cost-effective, non-intrusive messaging, patients can communicate their post-visit issues to the hospital, which would enable the hospital to give further guidance to the patients in need to mitigate their complications or frustrations.
Patients have a feel-good impression that the hospital still cares about them even after they left the hospital.